NHTSA Complaint #11282350 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A DEFECTIVE STEERING COLUMN THAT NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT SHE WOULD HAVE TO TAKE THE VEHICLE TO A LOCAL DEALER TO BE DIAGNOSED. SHE WAS ALSO INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 119,000.