NHTSA Complaint #11282141 — 2019 JAYCO PRECEPT

THE FIRST TIME THE WINDSHIELD WIPERS FAILED WAS IN OCT 2018. I WAS RETURNING FROM A TRIP AND WAS IN COLORADO WHEN IT STARTED RAINING AND LIGHT SNOW. I NOTICED WAS THE DRIVERS SIDE WIPER BLADE WAS COMING AWAY FROM THE WIPER ARM. I PULLED OVER 3 TIMES IN THE RAIN ON INTERSTATE 70 TO TRY TO ATTACH IT. AS I WAS CONTINUING ON MY TRIP IN HAD JUST GOTTEN ON THE SOUTH BOUND INTERSTATE 15 IN UTAH WHEN THE ENTIRE WIPER ASSEMBLY SUDDENLY FLOPPED TO THE OUTSIDE OF THE MOTORHOME. IT WAS NO LONGER WORKING. I HAD TO FIND AN OFF RAMP TO PULL OFF. UPON EXAMINING IT I WAS ABLE TO DETERMINE THE BLADE ASSEMBLY AND WIPER MOTOR WERE STRIPPED OUT. I TRIED TO CONTINUE TO DRIVE UNTIL THE RAIN WAS SO BAD I WAS UNABLE TO SEE. I HAD FOUND A REST AREA TO SAFELY PULL INTO AND CALL FOR ROAD SIDE ASSISTANCE. AFTER WAITING 3 HOURS AND MAKING SEVERAL MORE CALLS FOR HELP I WAS ABLE TO FIND TO PROCEED AS THE RAIN HAD STOPPED. A LITTLE FURTHER DOWN THE ROAD I SPOTTED A CAMP GROUND AND DECIDED TO STAY AS IT WAS GETTING DARK. THE NEXT MORNING WAS CLEAR AND I HEADED TO ST. GEORGE UT. I STOPPED AT A FORD DEALERSHIP TO SEE ABOUT GETTING A NEW WIPER ASSEMBLY. THEY SAID THEY DIDNT HAVE WHAT I NEEDED AND TO CONTACT JAYCO. I EVEN STOPPED AT AN AUTO PARTS STORE AND WAS TOLD THEY DIDNT CARRY THE PART AND TO TRY FORD. NOW FAST FORWARD TO 2019 AFTER HAVING THE WIPERS WORKED ON SEVERAL TIMES ST CAMPING WORLD OVER THE PAST 8 MONTHS , I WAS ON A TRIP FROM NV TO FLORIDA IN EARLY NOVEMBER WHEN DRIVING THOUGH TX THE WIPERS AGAIN STARTING FAILING. IT WAS TILL I WAS HEADING HOME THAT THE ENTIRE WIPER STRIPED OUT AGAIN. I MADE 2 ATTEMPTS TO STOP AT A CAMPING WORLD AND 1 ATTEMPT TO STOP AT A FORD DEALER. THAT I WAS TOLD THEY COULD GET THE PART BUT IT WOULD TAKE A WEEK OR MORE AND THAT WAS IF IT WAS IN STOCK.I WAS ONCE AGAIN FORCE TO LIMP ACROSS COUNTRY WITH NO WIPERS AND A WINTER STORM WAS BARING DOWN ON THE AREA I WAS IN.