NHTSA Complaint #11281850 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11281850
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	November 15, 2019
Date Filed	November 22, 2019
Mileage	48,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I HAVE A 2014 RAM WITH AROUND 48K MILES. BACK IN FEBRUARY WHILE DRIVING I LOST STEERING. LUCKILY, I WAS ABLE TO GET OUT OF THE WAY OF A ONCOMING VEHICLE. I HAD MY TRUCK TOWED DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO STEER INTO MY NORMAL SERVICE DEALER. THEY REPLACED THE ALTERNATOR STATING THAT WAS THE ISSUE THAT MADE THE TRUCK LOSE STEERING. SINCE THEN I HAVE TAKEN THE TRUCK BACK A FEW TIMES WITH STEERING ISSUES AND THEY ARE NOT ABLE TO 'DUPLICATE' THE ISSUE SO CANNOT FIX IT. THIS PAST FRIDAY 11/15/2019 I WENT TO LEAVE MY HOUSE AND ONCE AGAIN WHILE I WAS DRIVING THE TRUCK IT LOST STEERING AND THIS TIME POWER DROPPED. I AGAIN HAD IT TOWED INTO THE SERVICE DEALER ON 11/18/2019. TODAY 11/22/2019 THEY STATED THAT AGAIN THEY COULD NOT DUPLICATE THE ISSUE. THEY DID FIND ERROR CODES ABOUT VOLTAGE BUT HOWEVER STATED THAT THE COMPUTER 'FIXED ITSELF' AND CANNOT FIX THE STEERING ISSUES. WITH ALL THIS I LOVE MY TRUCK, HOWEVER WITH THE WITH THE SAFETY OF MYSELF, MY FAMILY, AND OTHERS ON THE ROAD IN MIND DRIVING THIS TRUCK WHILE THE STEERING CAN POSSIBLY GO OUT AT ANY TIME IS NOT A GOOD IDEA BY ANY MEANS.

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