NHTSA Complaint #11281040 — 2013 FORD ESCAPE

VEHICLE WAS TAKEN TO A FORD DEALERSHIP IN FAYETTEVILLE, NC TO HAVE SEVERAL RECALLS FIXED INCLUDING THE "13S12 RISK OF LOCALIZED OVERHEATING OF THE ENGINE CYLINDER HEAD THAT MAY LEAD TO OIL LEAK FIRES" IN JANUARY 2018. IN NOVEMBER 2018 THE VEHICLE WAS TAKEN TO ANOTHER FORD DEALERSHIP IN SOUTHERN PINES, NC DUE TO THE ENGINE OVERHEATING WHILE THE VEHICLE HAD DRIVEN ABOUT 10 FEET OUT OF MY DRIVEWAY. I WAS TOLD IT WAS ONLY LOW ON COOLANT AND WHEN I EXPLAINED THE PREVIOUS ISSUES THEY CLAIMED THEY WERE FIXED. AGAIN IN NOVEMBER 2019 THE SAME ISSUE OCCURRED WHILE DRIVING A SHORT DISTANCE DOWN THE ROAD AND THE VEHICLE WAS TOWED TO REPAIR SHOP ON FORT BRAGG. WHILE LOOKING AT THE VEHICLE THE REPAIR SHOP NOTED TWO SAFETY RECALLS FOR THE VEHICLE, ONE PERTAINING TO THE ENGINE OVERHEATING. WHEN I CALLED THE PREVIOUS DEALERSHIPS ABOUT THIS THEY CLAIMED THERE WERE NO RECALLS ON THE VEHICLE RELATING TO THE ENGINE. WHEN I ASKED ABOUT OPTIONS FOR THEM TO FIX AN ISSUE THEY CLAIMED TO HAVE ALREADY FIXED, THEY TOLD ME IT WAS OVER A YEAR SINCE IT WAS DONE SO THEY WERE NOT RESPONSIBLE. THE ISSUE HAS HAPPENED TWICE SINCE THEY CLAIMED TO HAVE FIXED IT WITH THE RECALL WORK. THERE IS ALSO AN ISSUE WITH SYSTEMS NOT COMMUNICATING THE SAME INFORMATION FOR RECALLS. THE ISSUE WAS OBVIOUSLY NOT RESOLVED AND NOW I WILL HAVE TO PAY TO FIX A MANUFACTURING PROBLEM THAT THE DEALERSHIP WILL NOT ACKNOWLEDGE. IF THEY CLAIM TO HAVE FIXED THE SAFETY RECALL ISSUE AND IT STILL PERSISTS, DO THEY NOT HAVE TO FIX IT?