NHTSA Complaint #11280399 — 2017 FORD ESCAPE

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT A NEARBY PARKING LOT. WHEN THE CONTACT RETURNED TO THE VEHICLE, SHE WAS UNABLE TO START THE IGNITION. THE VEHICLE WAS TOWED TO BIG VALLEY FORD LINCOLN (3282 AUTO CENTER CIR, STOCKTON, CA 95212, (800) 871-8112) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NOVEMBER 6, 2019. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING THE BODY CONTROL MODULE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO DAYS LATER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,816.