NHTSA Complaint #11279972 — 2010 MAZDA TRIBUTE

TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. WHILE PULLING INTO A PARKING LOT, THE ELECTRIC POWER STEERING FAILED AND AN UNKNOWN INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT BELIEVED THAT THERE WERE FAULTY COMPONENTS IN THE STEERING WHEEL. THE CONTACT WAS ABLE TO PULL INTO A PARKING SPOT AND HAD THE VEHICLE TOWED HOME. CAPITAL MAZDA OF CARY (525 CROSSROADS BLVD, CARY, NC 27511, (919) 859-2000) SUGGESTED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THAT SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED PER AN UNKNOWN RECALL IN 2014, THEY WOULD NOT ASSIST WITH THE REPAIR COSTS, CONTACT STATED HE RETIRED TECHNICIAN FROM CATERPILLAR INC CAN HANDLE MOST REPAIRS HIMSELF, HAD AESS TO A DIAGNOSTIC COMPUTER AND PULLED THE CODES FOR THE FAILURE, LOOKED UP THE CODES UP FOR A STEERING TORQUE SENSOR ORDERED ONE FROM CAPITAL MAZDA ON NOVEMBER 14TH FOR DELIVERY ON FRIDAY THE 15TH PICKED IT UP BUT DIDN'T HAVE TIME TO INSTALL TIL THE 16TH WHICH IS A SATURDAY. INSTALLED AND STILL HAVE THE SAME FAILURE. BUT THE SENSOR PART FROM MAZDA HAD BEEN USED AND PUT BACK IN BOX WHICH WERE ESTIMATED AT $2,800. THE SENSOR ALONE WAS $368.98 LOCATED A TRIBUTE IN A LOAD U-PULL-IT JUNKYARD GOT THE WHOLE ASSEMBLY FOR $35.44 GOT THE PART REMOVED AND REPLACED THE UNIT VEHICLE PERFORMED AS IT SHOULD THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 106,000. *BF *TP