NHTSA Complaint #11279532 — 2017 CHEVROLET SILVERADO

THE ENGINE BLOCK HEATER CORD WAS RECALLED ON MY 2017 CHEVY DURAMAX DIESEL. I BROUGHT MY TRUCK TO MY LOCAL DEALERSHIP ON AUGUST 21, 2019 FOR THE RECALL AND THE CORD WAS SIMPLY CUT OFF. AT THAT TIME THERE WAS NOT A REMEDY FOR THE RECALL. I CALLED CHEVROLET CUSTOMER ASSISTANCE TODAY, NOVEMBER 12, 2019, TO CHECK ON THIS RECALL AS THE TEMPERATURE IN KANSAS IS BECOMING VERY COLD AND I AM NEEDING THE ENGINE BLOCK HEATER. I SPOKE WITH SABRINA AND HER SUPERVISOR MICHAEL WHO BOTH INFORMED ME THE NEW ENGINE BLOCK HEATER CORD HAS BEEN RELEASED TO COLD WEATHER STATES, NOT KANSAS. THE ONLY WAY FOR ME TO GET THE CORD FOR MY TRUCK WOULD BE TO DRIVE TO COLORADO, THE CLOSEST STATE TO KANSAS THAT THE CORD HAS BEEN RELEASED TO. COLORADO IS OVER 8 HOURS FROM ME, NOT TO MENTION THE TEMPERATURE IS CURRENTLY COLDER IN KANSAS THAN COLORADO. THIS IS JUST VERY FRUSTRATING, I PAID FOR THE ENGINE BLOCK HEATER ON MY TRUCK SO I CAN USE IT. I GOT NOTICE OF THIS RECALL IN MAY OF 2019, NOW IT'S NOVEMBER WITH VERY COLD WEATHER AND THE ISSUE HAS NOT BEEN RESOLVED.