NHTSA Complaint #11278393 — 2013 FORD ESCAPE

TL* THE CONTACT'S DAUGHTER, [XXX], OWNS A 2013 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE MAINTENANCE (ENGINE) WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO JOE MACHENS FORD (1911 W WORLEY ST, COLUMBIA, MO 65203, (573) 445-4411) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V583000 (ENGINE). THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.*PM CONSUMER SPOKE TO MANAGER AT JOE MACHENS WHO SAID THAT FAILURE WAS RELATED TO SAFETY RECALL 13S12 AND THAT CONSUMER SHOULD CONTACT THE SELLING DEALERSHIP AND MANUFACTURER TO REQUEST A REFUND. CONSUMER CONTACTED LOU FUSZ FORD (CHESTERFIELD, MO), SUNTROP FORD (SUNSET HILLS, MO) AND THE MANUFACTURER. ALL OF THEM DENIED LIABILITY AND REFUSED TO ASSIST. CONSUMER TRADED IN VEHICLE, BUT IS REQUESTING A REFUND ON THE LOSS OF FUNDS. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).