NHTSA Complaint #11278384 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11278384
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	June 28, 2019
Date Filed	November 6, 2019
Mileage	115,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING MY 2014 KIA SOUL ON A COUNTRY ROAD, WITHOUT WARNING, A KNOCKING SOUND BEGAN. I PULLED OVER AND CALLED MY HUSBAND, WHO PROMPTED ME TO CHECK THE OIL. I HAD NEVER MISSED AN OIL CHANGE, THERE WERE NO LEAKS, NO SMOKING AND EVERYTHING WAS TIGHT AND CLEAN. I WAS SHOCKED TO FIND THERE WAS NO OIL AT ALL. THE OIL LIGHT HAD NEVER COME ON. I CALLED THE DEALERSHIP AND THEY PROMPTED ME TO ADD OIL AND BRING IT IN IMMEDIATELY. IT DIED NEAR THE CORNER OF THE DEALERSHIP AND WAS PUSHED INTO THE SERVICE CENTER WHERE I WAS TOLD IT NEEDED A NEW ENGINE.

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