NHTSA Complaint #11278378 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE OVERHEATING INDICATOR ILLUMINATED AND THE COOLANT LEVEL WAS VERY LOW. THE CONTACT ALSO REPORTED A BURNING ODOR. THE VEHICLE WAS PULLED OVER, THE ENGINE WAS TURNED OFF, AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE ORIGIN OF THE COOLANT LEAK WAS NOT LOCATED. THE FAILURE RECURRED AND THE INDEPENDENT MECHANIC COULD NOT LOCATE THE LEAK. THE CONTACT TOOK THE VEHICLE TO BOGGUS FORD MCALLEN (1400 E EXPRESSWAY 83, MCALLEN, TX 78501, (956) 686-7411) WHERE IT WAS DETERMINED THAT THERE WERE NO RECALLS. THE DEALER COULD NOT REPLICATE THE FAILURE SINCE THE COOLANT LEVEL WAS NORMAL AT THE TIME. THE FAILURE OCCURRED AGAIN A FEW WEEKS LATER. THE MANUFACTURER ACKNOWLEDGED THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNKNOWN.