NHTSA Complaint #11278246 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING, THE STEERING WHEEL VIBRATED. WHILE THE VEHICLE WAS STOPPED, THE STEERING WHEEL VIBRATED AGAIN AND THE POWER STEERING ASSIST FAULTY INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE MECHANIC ALSO STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE FAILURE. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS NO RECALL, AND TRIED TO UP SELL AN EXTENDED WARRANTY. THE CONTACT RETRIEVED THE PAPERWORK WITH THE DIAGNOSTIC CODES FROM THE INDEPENDENT MECHANIC AND WENT REDLANDS FORD INC. (1121 W COLTON AVE, REDLANDS, CA 92374, (909) 793-3211). THE DEALER STATED THAT THERE WAS NO RECALL AND OFFERED AN EXTENDED WARRANTY. THE DEALER REFERRED THE CONTACT BACK TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 140,000.