NHTSA Complaint #11278232 — 2008 FORD FOCUS

TL* THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH. INITIALLY, THE KEY HAD TO BE PUSHED DOWN FOR IT TO TURN AND START THE VEHICLE. CURRENTLY, THE CONTACT HAD TO UNLOCK THE STEERING WHEEL AND WIGGLE IT UNTIL THE KEY TURNED AND STARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE CONTACT CALLED FIRST FORD (LOCATED AT 292 WILLIAM S CANNING BLVD, FALL RIVER, MA 02721, (508) 730-1000) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,845.