NHTSA Complaint #11278226 — 2015 CHEVROLET EQUINOX

TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE BY AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NO OIL. THE MECHANIC MENTIONED AN UNKNOWN TSB ISSUED BY THE MANUFACTURER FOR THE SAME FAILURE. THE CONTACT RECEIVED OIL CHANGES FROM RK CHEVROLET (502 N DELSEA DR, VINELAND, NJ 08360, (856) 469-4061) FOR THE PAST FOUR YEARS. THE DEALER STATED THAT THEY WERE AWARE OF THE TSB, BUT THE VEHICLE WAS NOT ELIGIBLE FOR THE EXTENDED WARRANTY OFFERED BY THE TSB. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY OPERATING AT HALF POWER, AND THERE WERE PINGING AND RATTLING SOUNDS. THE VEHICLE WAS BURNING AN EXCESSIVE AMOUNT OF OIL BETWEEN OIL CHANGES. THE CONTACT TOOK THE VEHICLE TO THE SAME DEALER ON FEBRUARY 6, 2019 AND THE FAILURE WAS SUPPOSED TO HAVE BEEN REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNKNOWN.