NHTSA Complaint #11277845 — 2019 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11277845
Vehicle	2019 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	September 15, 2019
Date Filed	November 3, 2019
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

THE WINDSHIELD HAS TAKEN MORE ROCK CHIPS AND CRACKS THAN ANY OTHER WINDSHIELD I'VE HAD. I WAS TOLD I HAD TO HAVE MY WINDSHIELD REPLACED BY THEIR CERTIFIED GROUPS DUE TO THE EYESIGHT SYSTEM AND THEY WANTED ME TO REPLACE MY BRAND NEW WINDSHIELD FOR $1500. I JUST BOUGHT THE CAR IN JULY. SEPTEMBER A ROCK HIT THE WINDSHIELD AND IT WAS ON A SUNDAY AND THERE WASN'T A REPAIR SHOP OPEN ON SUNDAY AND WHEN I CAME OUT THE THE CAR MONDAY MORNING IT SPREAD OVER 2 FEET. I'M RELUCTANT TO REPLACE SINCE I KNOW I WILL CATCH ANOTHER ROCK AS SOON AS I SHELL OUT WAY TOO MUCH FOR GLASS.

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