NHTSA Complaint #11277799 — 2014 RAM 1500

I HAVE HAD SEVERAL MALFUNCTION OF THE TRANSMISSION IN MY VEHICLE SINCE PURCHASED. THEY STARTED AROUND A YEAR AFTER I PURCHASED THE VEHICLE AND HAVE AVERAGED APPROXIMATELY ONE MALFUNCTION PER YEAR. THE FIRST THREE MALFUNCTIONS WERE SIMILAR; A "HARD" DOWNSHIFT OR UPSHIFT WHILE I WAS HIGHWAY DRIVING AT HIGHWAY SPEED AND ADJUST ACCORDING TO TRAFFIC FLOW. I HEARD A LOUD POPPING NOISE AND FELT THE JOLT OF THE TRANSMISSION CHANGING. LIKE WHEN THE VEHICLE SLOWED BUT THE TRANSMISSION DIDN'T REACT AND ALL THE SUDDEN A HARD SHIFT SAME ON THE UPSHIFT. THE LATEST MALFUNCTION WAS DIFFERENT. I WAS IN HIGHWAY TRAFFIC WHEN TRAFFIC SLOWED DOWN. I TRIED TO ACCELERATE TO KEEP UP WITH TRAFFIC FLOW BUT THE VEHICLE WOULD NOT EXCEED THE 45 MPH. I COULD HEAR THE ENGINE REVVING UP BUT IT WAS LIKE IT WAS STUCK IN LOW GEAR. I PULLED OFF THE FREEWAY AND STOPPED AND RESTARTED THE VEHICLE AND IT DROVE AS NORMAL. I HAVE EXPLAINED THE MALFUNCTIONS TO THE DEALERSHIP ON SEVERAL OCCASIONS. THEY SAID THEY CHECKED IT OUT AND IT WAS NORMAL. AFTER THE LAST FAILED ATTEMPT TO GET THE PROBLEM RESOLVED AT THE DEALERSHIP, I CONTACTED THE CHRYSLER FCA US CUSTOMER CENTER REPRESENTATIVE BY LETTER. THE ADVISED ME TO A GM AT THE DODGE CITY DEALER IN MCKINNEY, TX. THE DEALERSHIP ENDED UP "RESETTING THE TRANSMISSION". IT WAS EXPLAINED TO ME THAT IS SIMILAR TO RESETTING YOUR CELL PHONE WHERE ALL SETTINGS GO BACK TO THE ORIGINAL SETTINGS. I WAS GIVEN NO OTHER OPTIONS AT THE TIME EXCEPT TO DRIVE THE VEHICLE AND SEE IF THE RESETTING RESOLVED THE PROBLEM. IT IS MY OPINION THERE HAS BEEN NO REAL RESOLUTION TO THE PROBLEM OF THE MALFUNCTION OF THE TRANSMISSION. I STILL HAVE THE SAME FEAR THAT IF THE TRANSMISSION MALFUNCTION UNDER THE RIGHT CONDITIONS IT COULD CAUSE AN ACCIDENT RESULTING IN SERIOUS BODILY INJURY OR EVEN DEATH TO ME OR SOMEONE ELSE. PLEASE GIVE THIS CONCERN YOUR UTMOST ATTENTION.