NHTSA Complaint #11277735 — 2017 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11277735
Vehicle	2017 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	November 2, 2019
Date Filed	November 2, 2019
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

KEY HAS BEGUN TO GET STUCK IN IGNITION EACH TIME I SHIFT INTO PARK AND SHUT OFF THE ENGINE. ONE HAS TO REPEATEDLY SLAM THE GEAR SHIFT INTO PARK FOR THE IGNITION SWITCH TO RECOGNIZE THE CAR IS INDEED IN "PARK" AND RELEASE THE KEY. COULD CREATE AN ISSUE FOR ANYONE WITHOUT THE PHYSICAL STRENGTH TO "SLAM" THE GEAR SHIFT INTO "PARK" OR SOMEONE WHO NEEDS TO QUICKLY EXIT THEIR VEHICLE AND GET INTO THEIR LOCKED HOUSE OR BUILDING. HOUSE KEYS ARE ALWAYS ATTACHED TO CAR KEYS, WHICH ARE INEVITABLY STUCK IN THE IGNITION. A SEARCH OF ONLINE FORUMS SHOWS THIS IS A KNOWN ISSUE THAT SUBARU HAS NOT MADE GOOD ON AND DEALERS ARE CHARGING OWNERS UPWARDS OF $600 TO REPAIR.

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