NHTSA Complaint #11277596 — 2013 RAM 2500

TL* THE CONTACT OWNS A 2013 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V739000 (ELECTRICAL SYSTEM). THE RECALL WAS REPAIRED BY WESTBURY JEEP CHRYSLER DODGE RAM (516-333-2666, LOCATED AT 111 BOND ST, WESTBURY, NY 11590) IN FEBRUARY OF 2018. IN OCTOBER OF 2019, WHILE DRIVING APPROXIMATELY 15 MPH, AN ODOR OF SMOKE WAS DETECTED. THE VEHICLE WAS PULLED OVER AND THE CONTACT SAW SMOKE UNDERNEATH THE HOOD. THE BATTERY INDICATOR WAS ALSO ILLUMINATED. THE CONTACT DISCONNECTED THE BATTERY AND THE VEHICLE STOPPED SMOKING. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR BURNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD SEND AN INVESTIGATOR. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.