NHTSA Complaint #11277479 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V028400 (STEERING). THE CONTACT TOOK THE VEHICLE TO MOSES FORD LINCOLN (2001 MACCORKLE AVE, SAINT ALBANS, WV 25177, (304) 945-0127) FOR MAINTENANCE AND THEY PERFORMED THE FIRST PART OF A THREE PART RECALL REPAIR UPDATING THE SOFTWARE. THE MANUFACTURER CLOSED OUT THE RECALL, ASSUMING THE RECALL REPAIRS WERE COMPLETE. THE CONTACT MOVED AND TOOK THE VEHICLE TO PADUCAH FORD (3476 PARK AVE, PADUCAH, KY 42001, (270) 444-0011) WHERE SHE WAS INFORMED THAT THE RECALL HAD BEEN CANCELED OUT. THE CONTACT CALLED THE MANUFACTURER AND EXPLAINED THE ISSUE; HOWEVER, THE MANUFACTURER REFUSED TO PERFORM THE RECALL REPAIR AT NO COST. THE CONTACT SUSPECTED THAT THE FIRST PART THE RECALL REPAIR WAS NEVER COMPLETED. THE MANUFACTURER QUOTED A REPAIR COST OF OVER $2,100. THE VEHICLE REMAINED UNREPAIRED AND THE CONTACT WAS TO CHECK TO SEE IF AN INDEPENDENT MECHANIC COULD PERFORM THE REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *PM *TP