NHTSA Complaint #11277170 — 2013 LEXUS RX 350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11277170
Vehicle	2013 LEXUS RX 350
Component	STEERING
Date of Incident	February 3, 2016
Date Filed	October 30, 2019
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2013 LEXUS RX 350. THE CONTACT STATED THAT THE STEERING WHEEL FAILED, RATTLED, LOOSENED, AND WAS COMING OUT OF PLACE. THE VEHICLE WAS TAKEN TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33427, (561)-291-6004) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED SEVERAL TIMES. THE SAME DEALER PERFORMED A DIAGNOSTIC TEST, BUT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER REPLACED THE BATTERY AND THE VEHICLE HAD NOT STALLED SINCE THE REPLACEMENT. THE STEEERING SHAFT WAS NOT REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 35,000. *LN *TR

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