NHTSA Complaint #11276929 — 2009 CHRYSLER 300

AFTER RECEIVING SEVERAL POST CARDS TO GET THE AIRBAG RECALL, I BROUGHT THE CAR TO DADELAND CHRYSLER/JEEP ON MARCH 12, 2019. AFTER KEEPING THE CAR THE WHOLE DAY I WAS TOLD MY CAR DID NOT QUALIFY FOR THE RECALL, THE SERVICE MGR AND I SPOKE WITH CHRYSLER CUSTOMER SERVICE WHO REFUSE TO APPROVE THE AIRBAG REPLACEMENT, AND THE DEALER DID NOT DO THE WORK BECAUSE IT WAS NOT GOING TO BE REIMBURSED. SINCE THEN I HAVE RECEIVED SEVERAL CALLS FROM CHRYSLER AND EACH TIME I HAVE EXPLAINED WHAT HAPPENED, THEN I AM TOLD THEY WILL CHECK AND GET BACK TO ME AND I NEVER HEAR FROM THEM AGAIN. BOTTOM LINE, CHRYSLER CORP REFUSES TO DO THE AIRBAG RECALL AND I NEED YOUR AGENCY TO GET INVOLVED IN THIS MATTER. I HAVE ALSO FILE A COMPLAIN WITH THE FLORIDA HIGHWAY SAFETY AND MOTOR VEHICLE BUT I DOUBT THEY WILL TAKE ACTION ON THE MATTER. I HOPE YOU FORCE CHRYSLER TO CARRY OUT THE MANDATED RECALL AND FINE THEM FOR REFUSING TO CARRY OUT THE NHSA ORDER. I HOPE TO HEAR FROM YOU REGARDING THE OUTCOME OF MY COMPLAIN.