NHTSA Complaint #11271783 — 2014 SUBARU FORESTER

WHILE DRIVING MY 2014 SUBARU FORESTER, I RAN OVER A DIP IN THE ROAD WHILE COMING TO A STOP SIGN AND HEARD A LOUD 'BANG'. I STOPPED TO CHECK IF I HAPPENED TO HIT SOMETHING AND THE REAR OF MY FORESTER WAS COMPLETELY BOTTOMED OUT AS IF IT WAS OVERLOADED. WHILE AT THE GARAGE, THE MECHANIC RAISED MY CAR UP ON THE LIFT AND PULLED OUT PIECES OF THE COIL SPRINGS THAT SHEARED OFF COMPLETELY. THE COST OF TWO NEW COIL SPRINGS WAS $160.00 AND IT TOOK THE GARAGE 3 HOURS TO COMPLETE THE REPAIR. MY CAR DOES HAVE 126K MILES AND THE SPRINGS HAD SLIGHT CORROSION BUT WE'RE NOT COMPLETELY RUSTED. HOWEVER, WHILE LOOKING FOR REPLACEMENT PARTS, I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THE SAME ISSUE WITH THEIR FORESTERS AND A LOT WITH SIGNIFICANTLY LESS MILES THAN MINE. I DO NOT HAVE PHOTOS OF THE COIL SPRINGS I WILL ATTACH THE TWO PHOTOS I TOOK BEFORE THE CAR WAS TAKEN TO THE GARAGE.