NHTSA Complaint #11271543 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11271543
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	October 27, 2019
Date Filed	October 28, 2019
Mileage	130,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

YESTERDAY I TURNED MY CAR ON AND WAS ALERTED TO A 'STEERING ASSIST MALFUNCTION.' WHEN THIS WARNING HAS COME ON BEFORE, I'VE TURNED THE CAR OFF/ON AGAIN AND THE WHEEL EVENTUALLY UNLOCKS. BUT YESTERDAY THE WHEEL STAYED LOCKED AND I HAD TO HAVE IT TOWED TO FORD DEALERSHIP. DEALERSHIP (VISALIA, CA FORD) SAYS THEY NEED TO REPLACE THE STEERING GEAR ASSEMBLY FOR CLOSE TO $2800. THEY WEREN'T AWARE OF ANY RECALL FOR THE ISSUE. I'VE NEVER HAD THE WARNING COME ON WHILE DRIVING ON SURFACE STREETS OR HIGHWAYS, BUT I BELIEVE IT HAS COME ON AS I'VE STARTED MY VEHICLE AND PUT IT IN DRIVE OR REVERSE. MY FOCUS HAS APPROXIMATELY 130,000 MILES ON IT.

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