NHTSA Complaint #11271284 — 2015 TESLA MODEL S

IN EARLY JULY 2019 I NOTICED THAT MY 2015 TESLA MODEL S 85D WAS NOT CHARGING AS IT SHOULD BE. MY 85 KILOWATT BATTERY WAS CHARGING AT A GREATLY DIMINISHED RATE. I TRIED CONTACTING TESLA FOR SERVICE BUT WAS UNABLE TO GET THROUGH TO THEM. IT TOOK OVER 3 VERY FRUSTRATING WEEKS FOR ME TO FINALLY GET THROUGH TO SCHEDULE A SERVICE APPOINTMENT. MY SERVICE TECHNICIAN REPLACED SOME PARTS THAT HE BELIEVED WOULD REMEDY THE PROBLEM HOWEVER WHEN HE TOOK THE CAR TO THE TESLA SUPERCHARGE STATION THE PROBLEM STILL EXISTED. HE REACHED OUT TO THE ENGINEERING DEPARTMENT AT TESLA AND WAS INFORMED THAT MY CARS CHARGING CAPACITY HAD BEEN LIMITED AND RESTRICTED BY TESLA. I FILED A COMPLAINT WITH TESLA AND REQUESTED THAT MY BATTERY BE REPLACED UNDER THE FACTORY WARRANTY. IT TOOK 3 MORE WEEKS FOR ME TO GET A RESPONSE FROM TESLA WHICH RESULTED IN A DENIAL OF MY WARRANTY CLAIM. THEY TOLD ME THAT THERE WAS NOTHING WRONG WITH MY BATTERY THAT WOULD WARRANT REPLACEMENT. I THEN INSISTED THAT IF THERE WAS NOTHING WRONG WITH MY BATTERY THEN THEY SHOULD UN-RESTRICT MY ABILITY TO CHARGE AND RESTORE ME TO FULL CAPACITY. THEY SAID THAT THEY COULD NOT DO THAT AND IF I DID NOT LIKE THAT ANSWER THEN I COULD SUE THEM. I WAS ABSOLUTELY MORTIFIED. I HAVE SINCE LEARNED THAT TESLA HAS DISCOVERED THAT THERE IS A SERIOUS PROBLEM THAT EXISTS IN THE 85 KILOWATT BATTERIES AS IS THE ONE IN MY VEHICLE. THERE HAVE BEEN REPORTS OF FIRES THAT HAVE ERUPTED ON SEVERAL OF THESE VEHICLES AS A RESULT OF ISSUES RELATED TO OUR 85 KILOWATT BATTERIES. I BELIEVE THAT TESLA IS PARTICIPATING IN A COVER UP TO AVOID DEALING WITH THIS ISSUE IN A RESPONSIBLE WAY.