NHTSA Complaint #11270756 — 2016 MAZDA MAZDA3

THIS IS IN REFERENCE TO A MAZDA RECALL I RECEIVED IN THE MAIL IN 08/19. I OWN A 2016 MAZDA3 AND THE RECALL NOTICE WAS FOR THE SOFTWARE/DISPLAY CONSOLE. I CALLED HYMAN BROS MAZDA IN NEWPORT NEWS, VA TO MAKE APPT TO GET THIS FIXED ON 08/21/19 AND WAS REFERRED TO THE SERVICE DEPT. I MADE AN APPT AND WAS SEEN ON 08/28/19. I DID NOT UNDERSTAND WHEN I MADE THE APPT ON 08/21/19 THAT THIS WAS NOT TO REPAIR MY VEHICLE BUT TO LOOK AND CONFIRM THAT IS WHAT I NEEDED. I TOOK TIME OFF WORK FOR WHAT ENDED UP BEING A 5 MIN APPT TO CONFIRM I DID IN FACT NEED THAT PART. HOWEVER I AM STILL WAITING ON THAT PART. I HAVE CALLED WEEKLY FOR A STATUS UPDATE AND THE BEST THE PARTS DEPT. CAN OFFER ME IS THAT THE PART IS ON BACK ORDER AND NOT SURE WHEN IT WILL COME IN. MEANWHILE I AM STILL DRIVING MY VEHICLE AND THE ELECTRONIC DISPLAY WILL INTERMITTENTLY NOT WORK. THE NAVIGATION FEATURE AT TIMES IS NOT USABLE, OTHER TIMES IT WILL AUTO DIAL NUMBERS IN MY CALL HISTORY WITHOUT MY PROMPTING OR AUTOMATICALLY JUMP FROM ONE RADIO STATION TO ANOTHER. I FEEL THAT IT HAS BECOME UNSAFE FOR ME TO DRIVE. I WOULD LIKE TO KNOW HOW MUCH LONGER I AM EXPECTED TO WAIT ON A PART FROM A NATIONWIDE RECALL TO GET MY CAR FIXED. I CALLED 11 TIMES SINCE 08/19 AND SENT 2 EMAIL REQUESTS THROUGH THE HYMAN BROS MAZDA WEBSITE WITH NO RESPONSE. THE 1ST TIME I SENT THIS QUERY, I RECEIVED AN AUTO MESSAGE ON 09/11/19 STATING THEY RECEIVED MY EMAIL AND WILL BE IN CONTACT WITH ME SHORTLY. THAT WAS OVER A MONTH AGO AND I HAVE YET TO RECEIVE ANY RESPONSE. THE 2ND TIME I SENT A QUERY ON 10/17/19 AND AGAIN RECEIVED AN AUTO RESPONSE STATING THEY WILL BE IN CONTACT WITH ME BUT STILL NOTHING. ON 10/22/19, THE CAR AUTO-DIALED 5 TIMES AND PREVENTED ME FROM HANGING UP. THIS WAS AN ACCIDENT WAITING TO HAPPEN AS I WAS DRIVING DISTRACTED TRYING TO SHUT IT OFF. I PARKED THE CAR AND DISCONNECTED THE BLUE TOOTH FEATURE FROM MY CELLPHONE.