NHTSA Complaint #11270650 — 2013 BMW 640I

ON 9/27/19 I LEFT THE GAS STATION WITH FULL TANK OF GAS AND STOPPED AT A RED LIGHT ON A BUSY ROAD IN RUSH HOUR TRAFFIC. THE LIGHT CHANGED GREEN MY VEHICLE SHUT OFF AND WOULD NOT RESTART CREATING A SAFETY HAZARD. I PUT THE GEAR IN NEUTRAL AND PUSHED OUT OF THE ROAD. A LIGHT CAME ON "AUTO START/STOP DISENGAGED." EVERYTHING ELSE POWERED (WINDOWS, RADIO, REAR SHADES, SCREEN, PHONE AND NAVIGATION, ETC.) AND WORKED SO THERE WAS NO PROBLEM WITH THE BATTERY. THE TOW TRUCK ARRIVED 1 HOUR LATER, THE CAR WOULDN'T START, LOCKED UP COMPLETELY AND THE GEAR WOULDN'T SHIFT. THE DEALERSHIP HAD MY CAR FROM 9/27-10/10/19. DIAGNOSED CAUSE: BATTERY OLD/WORN, REAR BRAKES AND OIL LEAKING. THE CAR WAS SERVICED. ON 10/13/19 THREE DAYS LATER MY CAR CUT OFF AGAIN IN THE MIDDLE OF THE ROAD AFTER BACKING OUT OF A PARKING SPACE, LOCKED UP IMMEDIATELY AND WOULD NOT START JUST AS BEFORE. THIS TIME THE CAR WOULD NOT SHIFT INTO NEUTRAL AND COULD NOT BE PUSHED OUT OF THE ROAD. I BLOCKED TRAFFIC AND HAD TO WAIT ONE HOUR AGAIN FOR ANOTHER TOW TRUCK TO TOW MY VEHICLE BACK TO THE BMW DEALERSHIP. JUST LIKE BEFORE EVERYTHING ELSE WORKED (A/C, WINDOWS, LIGHTS, RADIO, BLINKERS, POWER SEATS, DISPLAY PANEL, ETC.), SO ONCE AGAIN IT WAS NOT THE BATTERY. AGAIN A SAFETY HAZARD WAS CREATED WITH ONCOMING TRAFFIC TRYING TO AVOID HITTING ME. IT WAS DARK, I WAS ALONE AND STOOD OUTSIDE THE CAR TO WAVE VEHICLES TO GO AROUND PUTTING MY PERSONAL SAFETY IN JEOPARDY. ON 10/22/19 I HAD TO CALL THE DEALERSHIP AND ASK FOR AN UPDATE ON MY CAR BECAUSE I RECEIVED NO COMMUNICATION AT ALL. THE DIAGNOSED CAUSE: FUEL PUMP REPLACEMENT AND THE FUEL PUMP CONTROL UNIT: EKPS FAILED BY EXCESSIVE AMPERAGE DRAW FROM THE FAILED FUEL PUMP. SAME PROBLEM, BUT TO REPAIR THIS TIME THE COST IS OVER $1500.