NHTSA Complaint #11270433 — 2016 GMC YUKON XL

TL* THE CONTACT OWNS A 2016 GMC YUKON XL. WHILE DRIVING AT LOW OR HIGH SPEEDS, THE VEHICLE SHOOK VIOLENTLY AS IF IT WOULD FALL APART. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO BUICK GMC (5411 TRANSIT RD, BUFFALO, NY 14221) WHERE IT WAS DIAGNOSED WITH A TORQUE CONVERTER SHUDDER FAILURE AND A TRANSMISSION FLUSH WAS COMPLETED. THE DEALER ADVISED THE CONTACT TO DRIVE FOR 200 MILES TO CORRECT THE FAILURE; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE ANOTHER TRANSMISSION FLUSH WAS COMPLETED. THE CONTACT WAS ALSO INFORMED THAT THE SHEET METAL ON THE CROSS-MEMBER WAS CAUSING THE VIBRATION. THE CROSS MEMBER WAS REPAIRED. AFTER THE REPAIRS, THE CABIN OF THE VEHICLE WAS UNCOMFORTABLE WITH UNEVEN PRESSURE AND A HIGH VELOCITY VIBRATION. THE SAME DEALER AND WEST HERR CHEVROLET OF WILLIAMSVILLE (8040 TRANSIT RD, WILLIAMSVILLE, NY 14221) PERFORMED SEVERAL TRANSMISSION FLUSHES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE CONTACT WAS COMPENSATED FOR THE FAILURE; HOWEVER, THE FAILURE CONTINUED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY AT THE WEST HERR DEALER AS THE VEHICLE WAS STALLING, THE RPMS INCREASED, AND THE TRACTION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,241.