NHTSA Complaint #11270379 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT, FOR SOME TIME, THE RADIO MADE A LOUD STATIC NOISE. THE NOISE BEGAN LOUDLY NOISE AND CAUSED THE RADIO AND BLUETOOTH TO TURN OFF. THE CONTACT STATED THAT THE NOISE PREVENTED HER FROM CONCENTRATING WHILE DRIVING. WHEN THE VEHICLE WAS TURNED OFF WITH THE KEY REMOVED FROM THE IGNITION, THE FAILURE CONTINUED. THE CONTACT BELIEVED THE NOISE WAS COMING FROM THE SPEAKERS. THE CONTACT WAS CONCERNED FOR HER SAFETY AND TOOK THE VEHICLE TO BOMMARITO FORD (675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600). THE DEALER DIAGNOSED THAT THE AUDIO CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-24624323. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.