NHTSA Complaint #11270188 — 2014 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2014 HONDA ODYSSEY. WHILE DRIVING, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE SPARK PLUGS WERE CHANGED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHERE THE NUMBER ONE SPARK PLUG WAS COVERED WITH OIL AND CHANGED, THE OIL WAS REFILLED TO THE PROPER LEVEL, AND ANOTHER SPARK PLUG WAS REPLACED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO SCOTT HONDA OF WEST CHESTER (706 AUTOPARK BLVD, WEST CHESTER, PA 19382) WHERE THE CONTACT WAS INFORMED THAT IT WOULD COST OVER $3,000 TO REPLACE THE PISTON RINGS AND CLEAN THE PISTONS. THERE WAS AN EXTENDED WARRANTY THAT COVERED EARLIER MODELS, BUT THE MANUFACTURER STATED THAT THE CONTACT'S VEHICLE WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 103,000.