NHTSA Complaint #11270124 — 2012 FORD FIESTA

DUE TO MOISTURE AND DEBRIS GETTING INTO THE FUSE BOX UNDER THE HOOD OF THE VEHICLE, THE RELAY FOR THE LOW BEAM HEADLIGHTS HAS CORRODED AND ONE OF THE PINS IS CORRODED INTO THE FUSE BOX. THIS HAS LEFT ME WITHOUT THE USE OF MY LOW BEAM HEADLIGHTS. I HAVE CONTACTED FORD US AND WAS TOLD THERE WAS NOTHING THEY COULD DO. THE REPAIR FOR THIS ISSUE WILL COST APPROXIMATELY $1500 FROM THE DEALER FOR PARTS AND LABOR WITHOUT ANY SOLUTION TO THE SEALING OF THE FUSE BOX. WHEN I CALLED FORD US CUSTOMER SERVICE AND REQUESTED TO SPEAK WITH A SUPERVISOR REGARDING THE ISSUE, THEY HUNG UP ON MY. THIS PROBLEM HAS BEEN ONGOING WITH 2011-2013 FORD FIESTAS. THIS IS A SAFETY CONCERN AS THE HEADLIGHTS JUST QUIET WORKING. THIS FUSE BOX ALSO CONTROLS VARIOUS OTHER CRITICAL COMPONENTS OF THE VEHICLE AND IS TIED INTO THE MAIN WIRING HARNESS. THE CORROSION ISSUES CAN ALSO AFFECT THOSE SYSTEMS AS WELL.