NHTSA Complaint #11269738 — 2008 CADILLAC STS UNKNOWN OR OTHER

Complaint Details

ODI Number	11269738
Vehicle	2008 CADILLAC STS
Component	UNKNOWN OR OTHER
Date of Incident	May 20, 2019
Date Filed	October 20, 2019
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

SUDDENLY LOST NAVIGATION SYSTEM, WHICH ALSO SHUT DOWN CLOCK AND OTHER APPLICATIONS WITHIN THAT SYSTEM. HAD IT CHECKED OUT AT TWO DIFFERENT DEALERS, THEY WERE UNABLE TO FIND THE PROBLEM. CALLED GM CUSTOMER CENTER AND WAS TOLD THIS IS A LONG STANDING PROBLEM, SOMETHING TO DO WITH THE UNIT BEING UNABLE TO SYNCHRONIZE WITH NEW SATELLITES FOR GPS. WROTE TO GM HQS, OT A REPLY BACK THAT "IT WAS BEING WORKED", WITH NO EXPECTED DATE FOR A FIX. AFTER DOING ADDITIONAL RESEARCH, FOUND THIS ISSUE HAS INDEED BEEN HAPPENING TO THIS AND SIMILAR CADILLAC SERIES VEHICLES; AND THAT GM HAS NO PLAN FOR A FIX. I BELIEVE THIS IS A SAFETY ISSUE AS IT OCCURS RANDOMLY AND IN IN THE WRONG LOCATION AND WRONG SITUATION COULD SUFFICIENTLY DISTRACT DRIVER TO CAUSE AN ACCIDENT. AT THE LEAST GM SHOULD BE NOTIFYING OWNERS OF THE PROBLEM AND POTENTIAL HAZARD.

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