NHTSA Complaint #11269603 — 2010 VOLKSWAGEN JETTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11269603
Vehicle	2010 VOLKSWAGEN JETTA
Component	STRUCTURE:BODY
Date of Incident	October 16, 2019
Date Filed	October 20, 2019
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DOOR LOCKS STOPPED WORKING FOR MY VW JETTA S 2.5 L. WHEN I PRESS THE CAR KEY TO LOCK THE DOOR, IT GIVES SOUND THAT EVERYTHING IS LOCKED. ONE DAY TO MY HORROR, I SAW SOMEONE OPENING MY CAR AT NIGHT. I IMMEDIATELY RANG ALARM, WENT TO MY CAR AND CHECKED EVERY DOOR TO FIND THAT THEY ARE NOT GETTING LOCKED. NO MANUAL LOCKS FOR THIS VEHICLE TOO. THIS REALLY QUESTIONS THE SAFETY OF THE VEHICLE. I TOOK IT TO VW SERVICE. THEY TOLD THAT MECHANICAL PART OF LATCH FAILED. THEY TOLD THAT SINCE MECHANICAL AND ELECTRICAL PARTS COME TOGETHER BOTH WERE REPLACED AT A COST OF 670 BUCKS. THAT'S TOO MUCH FOR A SINGLE DOOR.

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