NHTSA Complaint #11269472 — 2013 DODGE AVENGER AIR BAGS

Complaint Details

ODI Number	11269472
Vehicle	2013 DODGE AVENGER
Component	AIR BAGS
Date of Incident	October 18, 2019
Date Filed	October 18, 2019
Mileage	97,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

JUST LEAVING A PARKING LOT GOING MAYBE 15 MPH AT THE MOST AND THE DRIVER HEAD REST POPPED OUT AND A SPRING WENT FLYING. THE VEHICLE WAS NOT HIT OR DID NOT MAKE ANY IMPACT WITH ANYTHING, NOT EVEN A SPEED BUMP. THE HEAD RESTS ARE EXTREMELY UNCOMFORTABLE NOW AND IT WAS TERRIFYING GETTING HIT IN THE BACK OF THE HEAD WITH MY 1 YEAR OLD DAUGHTER IN THE BACK SEAT. LOCAL DEALERSHIP ADVISED THIS IS NOT UNDER A RECALL SO IT WOULD BE SOMETHING WE WOULD HAVE TO PAY OUT OF POCKET FOR. ESTIMATE WAS CLOSE TO $3,000. THAT IS ABSURD WHEN IT IS A DEFECT AND NOT SOMETHING THAT I CAUSED.

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