NHTSA Complaint #11269445 — 2007 AUDI Q7

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. ALSO, THE AVERAGE FUEL MILEAGE DECREASED WHILE DRIVING. THE VEHICLE AND THE DRIVER DISCOVERED A PUDDLE OF FUEL UNDER THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP FLANGE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (CONCORD AUDI, 1300 CONCORD AVE, CONCORD, CA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM) IN NOVEMBER OF 2016; HOWEVER, THE FAILURE STILL OCCURRED. THE FAILURE MILEAGE WAS 100,000.