NHTSA Complaint #11269393 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11269393
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	October 11, 2019
Date Filed	October 18, 2019
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AP

Consumer Description

TURNING THE WHEEL TO THE RIGHT AT LOW SPEED GAVE THE MESSAGE 'POWER STEERING ASSIST FAULT'. DROVE HOME AND PARKED. WENT TO LEAVE LATER AND THE POWER STEERING WAS COMPLETELY GONE. DIAGNOSIS AT MECHANIC SAID IT IS POWER STEERING TORQUE SENSOR. CONTACTED FORD DEALERSHIP WAS DIRECTED TO FORD CANADA. FORD CANADA SAYS WE CAN'T HELP YOU TRY YOUR DEALERSHIP. MANY CALLS LATER THEY FIND A DOCUMENT THAT SAYS SINCE I HAD THE COMPUTER UPGRADE WHICH PREVENTS ME FROM LOSING POWER STEERING WHILE DRIVING I AM. OR ELIGIBLE FOR THE REPLACEMENT OF THE TORQUE SENSOR WHICH IS COVERED IN FORDS 14S05 RECALL OF 'CERTAIN' FORD ESCAPES/MARINERS MANUFACTURED BETWEEN APRIL 2006 AND SEPTEMBER 2010 (MINE IS EARLY 2010). MOSTLY OUT OF KANSAS. THOUGH WHAT HAPPENED TO ME IS EXACTLY AS DESCRIBED IN THE RECALL. GUESS I SHOULDN'T HAVE HAD THE SOFTWARE UPDATE?

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