NHTSA Complaint #11269362 — 2014 CHEVROLET EQUINOX ENGINE

Complaint Details

ODI Number	11269362
Vehicle	2014 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	October 13, 2019
Date Filed	October 18, 2019
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE ENGINE HAS BEEN BURNING OIL. I GOT REGULAR OIL CHANGES AT THE APPROPRIATE TIME. THE ENGINE BURNED MORE THAN 4 QTS OF OIL EVERY 5000 MILES. I ADDED OIL AS I WENT, 4 OR MORE QTS BETWEEN OIL CHANGES. THIS PROBLEM CAUSED THE ENGINE TO ALWAYS BE RUNNING HOT. AFTER BEING TURNED AWAY BY CHEVY, MY MECHANIC WAS ABLE TO GET APPROVAL THROUGH CHEVY CORPORATE TO DO AN ENGINE OIL CONSUMPTION TEST AFTER ITS NEXT OIL CHANGE WHICH WAS SUPPOSED TO BE THIS PAST MONDAY, 10/14/2019. AFTER THE TEST, CHEVY HAD AGREED TO COVER THE REPAIR. HOWEVER, ON SUNDAY 10/13/2019, MY CAR WOULDN'T START. I HAD IT TOWED TO MY MECHANIC WHO DIAGNOSED THAT DUE TO THE ENGINE BURNING OIL, CAUSING IT TO RUN HOT, THIS CAUSED THE TIMING CHAIN GUIDE (PLASTIC PART) TO BREAK, WHICH CAUSED ENOUGH DAMAGE AND DEBRIS TO WHERE THE WHOLE ENGINE NOW NEEDS TO BE REPLACED. THOUGH THE REASON THE ENGINE NEEDS TO BE REPLACED IS DUE TO A KNOWN FLAW THAT THIS VEHICLES ENGINE BURNS OIL, CHEVY WON'T COVER IT.

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