NHTSA Complaint #11269331 — 2018 HYUNDAI SONATA HYBRID

TL* THE CONTACT OWNS A 2018 HYUNDAI SONATA HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE MESSAGE "HYBRID SYSTEM FAILURE" SUDDENLY DISPLAYED AND THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO CAPITAL HYUNDAI (2820 EASTERN BLVD, MONTGOMERY, AL) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. AFTER RETRIEVING THE VEHICLE FROM THE DEALER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16248749. THE FAILURE MILEAGE WAS 19,000. *BF THE CONSUMER STATED THAT THE FIRST FAILURE OCCURED ON OCTOBER 31, 2019 AND THE SECOND OCCURRED ON OCTOBER 7TH, 2020. BOTH TIMES, THE MANUFACTURER WAS NOTIFIED, HOWEVER THE PROBLEM CONTINUES. *AS