NHTSA Complaint #11269257 — 2011 FORD F-150

IN 2016 I WENT TO GET RECALL REPAIRED FROM FRANKLIN TN DEALERSHIP I PURCHASED THE TRUCK FROM, THEY REFUSED, IN 2019, THEY CLAIM THAT THE SOFTWARE WAS NOT AVAILABLE FROM FORD, ONLINE IN EMAILS TO ANOTHER DEALER, I HAVE NOT BEEN TOLD WHEN TO BRING TRUCK IN TO GET ALL RECALLS REPAIRED. BOTH DEALERSHIPS ARE IN TN. WHEN IN FIRST GEAR, THE TRUCK WILL JERK BACK DOWN AND WON'T ALLOW ME TO GO TO 2ND GEAR WITHOUT PRESSING HARD ON GAS, LOUD FAN NOISE FROM THE HOOD, BREAKS GO TO THE FLOOR AND I HAVE TO PUMP TO FEEL TRUCK SLOWING DOWN, AIR AND HEAT CONTINUE TO NOT WORK, AIR WON'T GET COOL AND HEAT WON'T GET HOT, BOTH DEALERSHIPS HAVE REFUSED TO REPAIR OR BLAMED FORD FOR NOT GIVING THEM WHAT THEY NEEDED TO FIX THE RECALLS. I AM DOCUMENTING SO MY FAMILY WILL BE ABLE TO GIVE THIS TO ATTORNEY. THE DOWN SHIFT HAPPENS WHEN THE TRUCK IS IN DRIVE MOVING ON ANY AND EVERY STREET, PARKING LOT, STOP LIGHT/SIGN. THE LOUD FAN NOISE FROM THE ENGINE ONLY HAPPENS WHEN THE TRUCK IS STARTED, THE BRAKES HAVE BEEN GOING TO THE FLOOR FOR 8 YEARS AT DIFFERENT TIMES OF THE DAY/NIGHT WHEN DRIVING.