NHTSA Complaint #11269127 — 2004 HONDA CR-V

TL* THE CONTACT OWNS A 2004 HONDA CR-V. THE CONTACT RECEIVED A RECALL NOTICE REGARDING NHTSA CAMPAIGN NUMBER: 19V501000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO SMART HONDA DES MOINES (11206 HICKMAN RD, DES MOINES, IA 50325, 515-253-3040) TO BE SERVICED FOR THE RECALL. THE CONTACT WAS THEN INFORMED THAT DUE TO A DEFECTIVE STUD, THE ENTIRE AIR BAG MODULE NEEDED TO BE REPLACED. THE DEALER ATTEMPTED TO ORDER THE PART FROM ANOTHER DEALER; HOWEVER, THE DEALER WOULD NOT RELEASE THE PART. THE DEALER ATTEMPTED TO RETRIEVE THE NEEDED PART FROM VARIOUS DEALERS AND MANUFACTURERS, BUT WAS UNSUCCESSFUL. THE DEALER DID NOT PROVIDE AN OFFICIAL TIMEFRAME AS TO WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *PM*JB