NHTSA Complaint #11269027 — 2007 TOYOTA CAMRY

MY SAFETY ISSUE IS THE MELTING RUBBER DASHBOARD ISSUE BECOMING STICKY, SHINY AND REFLECTING A GLARE REDUCING AND BLINDING MY VISIBILITY WHEN DRIVING. I PURCHASED IN 2016 A USED TOYOTA CAMRY LE FROM A USED CAR DEALERSHIP. IN SUMMER 2018 I NOTICED THE DASHBOARD WAS TACKY TO THE TOUCH. I ASKED AT A CAR SUPPLIES AND PARTS STORE IF THEY KNEW WHAT CAUSED THIS BUT NO ONE COULD HELP ME. I ASKED CARMAX ONE TIME ABOUT THIS AND TOLD IT MUST ME SOMETHING I PUT ON THE CAR WHICH I HAD NOT. THEN THIS SUMMER 2019 THE DASHBOARD BECAME SO STICKY AND SHINY WITH MELTING RUBBER AND GLARE SO BLINDING IT REDUCES MY VIEW OF THE ROAD AND NOW IS VERY DANGEROUS TO DRIVE IN ANY BRIGHT SUNSHINE OR ONCOMING CAR HEADLIGHTS. ON 10-13-2019 WHILE DRIVING I TURNED A CURVE ON A BUSY ROAD AND WAS COMPLETELY BLINDED BY GLARE AND NARROWLY MISSED HITTING AN ONCOMING CAR. I KEEP A CLEAN CAR AND ALL GLASS SO THIS IS NOT A BUILDUP ON THE GLASS. ON 10-14-2019 I BEGAN ONLINE RESEARCH AND FOUND THERE HAD INDEED BEEN A PROBLEM SO I WENT DIRECTLY TO TOYOTA CUSTOMER CARE AND EMAILED THIS PROBLEM AND REQUESTED ASSISTANCE. I THEN SPOKE WITH A CUSTOMER CARE PERSON THAT ADVISED ME THERE WAS A SPECIAL EXTENDED WARRANTY PROGRAM BUT THAT PROGRAM HAD EXPIRED AUGUST 2017 AND THERE WAS NOTHING THEY WOULD DO. I EXPRESSLY INQUIRED HOW COULD THEY KNOW THEY HAVE A DANGEROUS SITUATION IN CARS AND OFFER NO ASSISTANCE. THEY SAID THEY WENT TO EACH STATES DMV TO GET ADDRESS OF TOYOTA OWNERS OF AFFECTED CARS AND MAILED THEM. I EXPLAINED I BOUGHT THIS CAR IN 2016 AND WHAT DO THEY OFFER TO MAKE MY CAR SAFE. I GOT ONLY APOLOGIES. THIS IS EVIDENTLY A KNOWN AND LONG TERM SAFETY PROBLEM WITH TOYOTA CARS AND IS AT A DANGEROUS LEVEL FOR MANY OWNERS OF USED TOYOTA'S WITH NO CORRECTIVE STEPS AVAILABLE.