NHTSA Complaint #11268983 — 2011 JEEP GRAND CHEROKEE

THE LUG NUTS ON THE VEHICLE WERE SWOLLEN AND APPARENTLY IT'S A KNOWN ISSUE WITH JEEP I HAD TO PAY MONEY OUT MY OWN POCKET TO BUY NEW LUG NUTS TO ROTATE MY TIRES WHICH COST OVER $200 AND WHEN I CONTACTED JEEP VIA EMAIL THEY SAID THEY WERE GOING TO DIAGNOSE THE PROBLEM AND REACH BACK TO ME IT'S BEEN OVER A YEAR NOW AND HAVENT HEARD FROM THEM I CONTACTED THEM 3 MORE TIMES AND NO RESPONSE. NOW I HAVE AN ISSUE WITH MY BLUETOOTH BEING CONNECTED TO MY PHONE IT KEEPS KICKING MY PHONE OUT I DID A RESET AND HASN'T WORKED AND JEEP DEALERSHIP IS TELLING ME ITS $135 TO FIX WHICH I REFUSE IF THERE IS A KNOWN PROBLEM WITH JEEP AND THE RADIOS THAT SHOULD BE ON RECALL AS WELL. I HAVE TO RE-PAIR MY PHONE EVERYTIME I GET BACK INTO MY CAR. THE BLUETOOTH HASN'T BEEN WORKING SINCE MAY 2019 AND MY LUG NUTS HAD TO BE REPLACED LAST YEAR AUGUST 2018. I BOUGHT THIS CAR IN 2015 AND THE DEALERSHIP TOLD ME I HAD 5 YEAR WARRANTY COME TO FIND OUT I HAD ONE YEAR REMAINING BECAUSE IT STARTED IN 2011 WHEN THE CAR WAS MADE. CUSTOMER SERVICE SUCKS MORE AND MORE WITH THESE DEALERSHIPS NOT KNOWING A THING ! THEY JUST TELL ME THEY DONT KNO ANYTHING ABOUT THIS OR THAT THAT I COMPLAIN ABOUT. RIDICULOUS