NHTSA Complaint #11268712 — 2012 NISSAN VERSA

MY CAR HAD A R1709 RECALL. THIS WAS TO FIX THE AIRBAGS. I TOOK IT TO MY LOCAL NISSAN DEALERSHIP TO HAD THE REPAIR DONE. THE WAITING TIME I WAS TOLD WOULD BE ABOUT 1 OR 2 HOURS. IT TOOK ABOUT 5 HOURS AND I WAS TOLD IT WAS BECAUSE A NEW INEXPERIENCED MECHANIC WAS WORKING ON IT. WHEN I GOT MY CAR BACK THE LIGHTS TELLING ME THERE IS SOMETHING WRONG WITH THE AIRBAGS WERE STILL BLINKING. I HAD NO TIME TO GO BACK SINCE THEY HAD JUST WASTED ALL THE TIME I HAD. THE VERY NEXT DAY I REALIZED THAT NOW MY CAR'S HORN DOESN'T WORK EITHER. THIS WAS NEVER A PROBLEM BEFORE. I CALLED TO TELL THEM I BELIEVE THEY MAY HAVE MESSED UP THE WORK THEY WERE SUPPOSED TO DO. THEY SIMPLY TOLD ME THEY DID THE WORK THEY HAD TO AND THAT IF MY CAR HAS ADDITIONAL ISSUES IT'S NOT THEIR PROBLEM. I EVEN TOLD THEM I FIND IT HARD TO BELIEVE THAT ALL THE CAR'S AIRBAGS ARE FAILING AT THE SAME TIME AND THAT NOW THE HORN DOESN'T MAKE ANY SOUND RIGHT AFTER I TOOK IT TO GET IT FIXED. I BELIEVE THEY DID THE WRONG WORK ON IT WHICH MIGHT EXPLAIN WHY THEY TOOK FAR LONGER THAN THEY WERE SUPPOSED TO. THEY GAVE ME NO SOLUTION SO I HAD TO MAKE A CASE WITH NISSAN CORPORATE. THE ONLY SOLUTION I WAS GIVEN BY CORPORATE WAS TO TAKE IT BACK TO THE SAME REPAIR SHOP AND THEY WILL CHECK IT, HOWEVER I WILL BE CHARGED FOR THIS, UNLESS THEY FIND IT WAS THEIR ERROR. I THINK ITS PRETTY OBVIOUS WHAT THEY ARE GOING TO SAY, SO THERE IS NO WAY I CAN TAKE IT BACK TO THE SAME PLACE THAT POSSIBLY SCREWED UP IN THE FIRST PLACE SO THEY CAN CHARGE ME TO TELL ME THEY DID A FINE JOB. WHAT I NEED IS SOMEONE TO CHECK MY CAR TO SEE IF THEY DID THE JOB THEY WERE ACTUALLY SUPPOSED TO DO AND NOT GET CHARGED FOR IT.