NHTSA Complaint #11268656 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT THE VEHICLE'S BACKUP CAMERA WOULD NOT OPERATE PROPERLY. THE SCREEN WAS EITHER DARK OR SHOWED A SCRAMBLED IMAGE. THE CONTACT STATED THAT A SOFTWARE UPDATE WARNING INDICATOR ILLUMINATED. THE CONTACT ATTEMPTED TO PERFORM THE UPDATE, BUT THE SAME WARNING INDICATOR ILLUMINATED AND NO UPDATE OCCURRED. THE CONTACT TOOK THE VEHICLE TO MIKE TOLER CHRYSLER DODGE JEEP RAM FIAT (5340 HWY 70 W, MOREHEAD CITY, NC 28557, 252-247-2003) AND WAS INFORMED THAT THE BACKUP CAMERA WAS DEFECTIVE. THE CAMERA WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,781.