NHTSA Complaint #11268530 — 2015 THOR MOTOR COACH CHALLENGER

THOR WIPER ISSUE STILL CONTINUES. IN APRIL 2019, I HAD MY RV IN FOR THE WIPER RECALL. THE DEALER TIGHTENED THE ACORN NUTS HOLDING THE WIPER ARMS AND TOLD ME THE REMEDY HAD BEEN PERFORMED. WITHIN SEVERAL MONTHS IT FAILED AGAIN. I REACHED OUT TO THOR ON OCTOBER 7, 2019 AND SPOKE WITH BRIAN IN CUSTOMER SERVICE AND EXPLAINING MY PROBLEM, HE TOLD ME I HAD A LINKAGE ISSUE THAT CAUSED THE WIPER TO OVER TRAVEL AND JAM WITH THE DRIVER WIPER. HE RECOMMEND I TAKE IT TO A THOR REPAIR DEALERSHIP CLAIMING THERE WAS ANOTHER RECALL FOR THIS PROBLEM. THE DEALER HE RECOMMENDED ONLY SERVICED RV'S THAT WERE PURCHASED THERE. I THEN CALLED BACK TO CUSTOMER SERVICE AND SPOKE WITH TOM OVERTON. HE TOLD ME THERE WAS NOTHING THOR COULD DO SINCE IT WAS OUT OF WARRANTY AND THE RECALL HAD BEEN PERFORMED. HE GAVE ME A PART NUMBER 0268084, AND THE NAME AND NUMBER OF A PLACE TO ORDER A NEW WIPER ASSEMBLY (TOTAL VALUE RV) I WAS TOLD THE COST WOULD BE 700.32 PLUS SHIPPING. I DECIDED TO ORDER NEW WIPER ARMS AND KNURLED NUTS TO REPLACE THE ORIGINAL ONE FOR 217.54 PLUS SHIPPING. I HAVE CURRENTLY REMOVED THE PASSENGER SIDE WIPER TO KEEP FROM JAMMING BUT THE DRIVER SIDE WIPER OVERSHOOTS THE WINDSHIELD ALSO CAUSING IT TO BE INEFFECTIVE. *DT *TP