NHTSA Complaint #11268480 — 2014 KIA SORENTO

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. WHILE DRIVING 50 MPH UP A HILL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STRUGGLED TO GO UP THE HILL. ONCE THE VEHICLE WAS UP THE HILL, A RATTLING NOISE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY KIA (7849 MALL PKWY, LITHONIA, GA 30038, (678) 374-3820) WHERE IT WAS DIAGNOSED THAT THE BEARING FELL INTO THE ENGINE AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,999.