NHTSA Complaint #11268463 — 2015 CADILLAC SRX

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS A FAULTY ISSUE WITH THE VEHICLE. TO BE EXACT IT WAS THE REAR TOE LINK ADJUSTER LOCK NUT TORQUE. THE NEXT DAY I CALLED MY FAMILY TO TELL THEM WHAT HAD HAPPENED. ABOUT TWO HOURS LATER MY SISTER CALLED ME BACK AND SAID 'THERE IS A RECALL ON YOUR VEHICLE MODEL. IT INVOLVES THE REAR SUSPENSION.' (BULLETIN NO: 14457C; REAR TOE LINK ADJUSTER LOCK NUT TORQUE) SHE GAVE ME THE WEBSITE WHERE YOU CAN ENTER YOUR VIN # AND CHECK TO SEE IF THE VEHICLE WAS PART OF THE RECALL. OUR VEHICLE WAS NOT ON THE RECALL LIST. I CHECKED AGAIN AND AGAIN. I CHECKED MY PAPERWORK FROM WHEN I PURCHASED THE VEHICLE (USED BUT CERTIFIED, OFF OF A LEASE) AND THE CARFAX. NO RECALL. AFTER HAVING THE INSURANCE COMPANY INSPECT THE VEHICLE, THEY, IN FACT, STATED THAT THE ACCIDENT WAS CAUSED BY THE REAR SUSPENSION (REAR TOE LINK ADJUSTER)