NHTSA Complaint #11267963 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED INTERMITTENTLY AND THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO MATT BOWERS FORD (3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 887-8410) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CHIP NEEDED TO BE REPLACED AT THE COST OF $3,000. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT NOTICED THAT THE RECALL WAS LINKED TO SEVERAL OTHER FORD VEHICLE'S; HOWEVER, THE FORD FOCUS WAS NOT INCLUDED DESPITE EXPERIENCING THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.