NHTSA Complaint #11267603 — 2014 HYUNDAI SANTA FE

TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE DRIVING, THE ENGINE BLEW UP AND FLIPPED THE HOOD IN AN UPRIGHT POSITION. IN ADDITION, THE BRAKES MALFUNCTIONED AND ALL THE ELECTRICAL FUNCTIONS TURNED OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS BLACK SMOKE FILLED THE CABIN. THE CONTACT WAS BARELY ABLE TO EXIT THE VEHICLE AFTER INHALING BLACK SMOKE. THE VEHICLE CAUGHT FIRE ON THE SIDE OF THE ROAD AND WAS TOTALLY ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THE CONTACT VISITED HIS DOCTOR RATHER THAN A HOSPITAL AND WAS PRESCRIBED AN INHALER TO HELP WITH HIS RESPIRATORY NEEDS. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED AWAY TO A SCRAP YARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A LOANER VEHICLE. THE MANUFACTURER ALSO OFFERED TO PAY OFF THE VEHICLE, THE CONTACT'S MEDICAL EXPENSES, PROPERTY EXPENSES, AND A FLAT MONETARY AMOUNT OF $5,000. THE CONTACT TRIED TO NEGOTIATE WITH THE MANUFACTURER AND AGREED TO MEET AFTER THE 25 DAY WAITING PERIOD. THE CONTACT WAS CONTACTED BY MANUFACTURER THEY WILL INVESTIGATE WHY THE ENGINE FAILED. THE FAILURE MILEAGE WAS 51,000. *TR*JB *LN*JB