NHTSA Complaint #11267407 — 2013 TESLA MODEL S

THIS IS IN REGARDS TO NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA PUSHED A SOFTWARE UPDATE TO OUR CARS IN APRIL/MAY OF THIS YEAR THAT SUBSTANTIALLY REDUCES RANGE AND POWER USING A VOLTAGE CAP THAT ALSO REMOVED ABOUT $30,000 WORTH OF PAID UPGRADES TO RANGE AND HORSEPOWER (ELECTRIC CARS NEED VOLTS FOR BOTH RANGE AND POWER, SO TESLA'S REDUCTION TOOK SUBSTANTIAL VALUE OUT OF THE CARS AFFECTED). TESLA CLAIMS THEY DOWNGRADED OUR CARS "OUT OF AN ABUNDANCE OF CAUTION" AFTER A SERIES OF CARS CAUGHT FIRE WHILE PARKED (NON-COLLISION, NON-PHYSICALLY DAMAGED VEHICLES, THAT CAUGHT FIRE FOR APPARENTLY FOR NO REASON - SOME AFTER BEING UNUSED FOR SEVERAL DAYS). TESLA INITIALLY CLAIMED THE UPDATE WAS REMOVING FEATURES WE PAID FOR "OUT OF AN ABUNDANCE OF CAUTION" BUT NOW TESLA WILL NOT TELL US WHETHER OR NOT THE ISSUE IS SAFETY RELATED. THIS IS A CRITICAL OMISSION, BECAUSE THERE WAS NEVER ANY NHTSA RECALL NOTICE POSTED, OR SERVICE BULLETIN, OR OTHERWISE SAFETY RELATED OFFICIAL INFORMATION. THOUSANDS OF TESLA OWNERS ARE CHOOSING TO SKIP THE UPDATE, BECAUSE IT CAN INSTANTLY REDUCE THE VALUE OF OUR CARS BY HALF AND MAKE THEM UNUSABLE IF PEOPLE BOUGHT THE RANGE UPGRADES OUT OF NECESSITY. DISTANCES THAT WERE ABLE TO BE DRIVEN BEFORE THE UPDATE ARE IMPOSSIBLE AFTERWARD. PURCHASES WERE CALCULATED ON THIS AND THE RANGE UPGRADES WERE MADE FOR THE ADDITIONAL RANGE THE SOFTWARE UPDATE REMOVES. PLEASE GO FORWARD WITH THIS INVESTIGATION. I WOULD LIKE TO KNOW: 1) IS THERE A SAFETY ISSUE? 2) DOES THE UPDATE ADDRESS A WARRANTY PROBLEM? 3) IS MY HARDWARE FAULTY? WILL IT BE REPAIRED? WHY WAS IT REDUCED? 4) ARE PEOPLE THAT DON'T CONNECT THEIR CAR TO WIRELESS INTERNET AT RISK FROM NOT BEING UPDATED?