NHTSA Complaint #11267322 — 2015 RAM 1500

' THE TRUCK WAS RETURNED 9/20/2019 WITH THE DIPSTICK SITTING OUT UNDER THE HOOD, THE ENGINE COVER NOT ON, WITH A SCRATCH ON THE LEFT FENDER, SCRATCHES ON EACH SIDE OF THE BUMPER, WRONG TIRES AND RIMS, MY RIGHT FRONT LIGHT AND BLINKER ARE NOT WORKING, AND MY TRUCK HAS GREASY HAND PRINTS ALL OVER IT. TO RESOLVE THIS PROBLEM, I WOULD LIKE YOU TO REFUND THE $306.04 FOR THE COOLANT FLUSH(DONE), REPAIR THE SCRATCHES ON THE BUMPER AND FENDER,FIX THE HEADLIGHT AND RETURN MY ORIGINAL TIRES AND RIMS. WHEN I FIRST LEARNED OF THIS PROBLEM, I CONTACTED CHRIS DOOLEY AT BOERNE DODGE 9/21/2019, AND WAS TOLD THAT THEY WOULD REFUND $306.04, REPAIR THE SCRATCHES AND HEADLIGHT(BOERNE SAYS THESE ARE COMPLETE). I BELIEVE THAT THIS RESPONSE IS UNFAIR BECAUSE I NEED MY CORRECT TIRES.. I PURCHASED THIS VEHICLE FROM BOERNE DODGE ON 5/17/2019 SO THEY SHOULD HAVE RECORDS OF THE TIRES THAT WERE ON THE TRUCK. MY VEHICLE CHECKUP REPORT FROM BOERNE DODGE ON 8/8/2019 SAYS MY TIRES WHERE AT 8/32 AND I HAD A COURTESY TIRE CHECK FROM FIRESTONE SHOWING THE RIGHT FRONT TIRE IS 6/32, LEFT FRONT IS 4/32 AND THE REAR TIRES ARE AT 11/32 (BRAND NEW). FIRESTONE STATED THAT IN LESS THAN 1,000 MILES THERE IS NO WAY MY TIRES WENT FROM 8/32 TO 6/32 LET ALONE 4/32. ALSO, WOULD ONE OF YOUR USED TRUCKS BE SOLD WITH TIRE TREADS THAT DIFFERENT? THE DIFFERENCE IN THESE TREADS CAN CAUSE DAMAGE TO THE VEHICLE'S DIFFERENTIALS AND/OR VISCOUS COUPLINGS. FIRESTONE ALSO SAID THAT THE BRAKE DUST ON THE FRONT TIRES WOULD NOT HAVE OCCURRED WHEN THE ENGINE WAS BEING REPLACED WHICH IAS STATE BY THE MANAGER OF YOUR SERVICE DEPARTMENT ON 9/23/2019 WHEN I WENT TO ADDRESS THE ISSUES ABOVE. I HAVE ALSO SPOKEN TO ANOTHER CHRYSLER DEALER AND THEY SAID THE TWO FRONT TIRES ARE REMOVED WHEN AN ENGINE IS REPLACED. AT THE TIME OF MY TRUCKS REPAIR THERE WERE 3 OTHER TRUCKS WITH THE SAME ISSUE. I AM SURE MY TIRES AND ANOTHER TRUCKS WERE SWITCHED.