NHTSA Complaint #11266998 — 2003 FORD EXPEDITION

TL* THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED THAT THE FUSE BOX FAILED. WHILE DRIVING 85 MPH, THE VEHICLE STALLED WITHOUT WARNING, THE STEERING WHEEL SEIZED, AND THE FUSE BOX MADE A BUZZING SOUND. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, REACHED UNDER THE DASHBOARD, AND PULLED THE RELAY FUSE TO STOP THE BUZZING NOISE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP WAS BURNED. ANOTHER MECHANIC CAME ALSO CAME TO THE CONTACT'S RESIDENCE AND INFORMED HER THAT THE FUSE RELAY AND THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED ANDERSON FORD (3900 CLEMSON BLVD, ANDERSON, SC 29621, (864) 225-4151) AND WAS PROVIDED WITH A QUOTE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND THE FUEL PUMP/FILTER, 402 SENSORS, AND FUSE RELAYS WERE REPLACED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 236,000. *DT *TR